Reservation Contitions
PRE-RESERVATION AND FINALIZATION OF RESERVATION
You can pre-book the services we have created for you by phone or e-mail. If you pre-book, the validity period is until the date we give you. If the quota of the service you have requested is full, you will be informed by the Luwian Travel & Events team. In case the tour/activity to be held expires before the specified deadline, we may ask you to confirm the status of your pre-reservation in order not to neglect our other customers. If you still have not finalized your pre-reservation at the end of the time given to you, the place you reserved will be automatically canceled by us. After completing the contract and payment steps, you can finalize your reservation. The detailed steps required for reservation are as follows. Domestic and international flight tickets are excluded from the conditions specified here.
Contract and Prepayment
Depending on the service terms and package contents of the service received, the amount between 10% and 30% of the total service price is received via mail order or bank transfer. Mutual from the expiry date of the pre-reservation specified in the e-mail; Unless a package content change request, cancellation or termination request is made by the company, the subject service is considered as a firm reservation with the same conditions and the definite reservation service amount specified in the service; A rate between 50% and 75% of the total service fee (the remaining amount is requested by deducting the amount paid in the pre-reservation is requested). The remaining amount of the service can be paid at the start of the trip or within the first 40% of the trip, depending on the person’s request
Cancellation and Changes
If the process has been processed in its natural course and the change in the exchange rate have changed the price, the parties are deemed to have accepted the burden or advantage that may arise on them. For domestic services, cancellations and confirmations can be made via e-mail. In incoming tourism activities, it can only be done via e-mail or signed (wet or electronic) depending on the content of the package. Since the requests for changes in the tour program may vary depending on the tour start time and package content, a cancellation policy is applied for changes that cannot be assisted. Services purchased in the package and not used during the tour are non-refundable.
Package Program Cancellations
After deducting the non-cancellable products in the package, in the cancellation conditions adapted with reference to the program start date specified in the package program contract communicated to you, 20€ service fee for cancellation requests made 45 days before, Deduction between 5% and 10% of the program package fee for cancellation requests made 30 days before. Between 20% and 30% of the program package fee for cancellation requests made 15 days before, Between 50% and 70% of the price of the program package for cancellation requests made 7 days before,
